Privacy Notice

Effective date of this Privacy Notice:  October 25, 2022


This Privacy Notice applies to the Personally Identifiable Information (“PII”) of consumers that is collected or used by Absolute Audio Labs B.V. or its affiliates or subsidiaries (Absolute Audio Labs). Absolute Audio Labs appreciates the interest you have shown in our company, products and services by visiting our websites, or related communication channels, including, but not limited to, our social media pages and/or channels and blogs (together “Absolute Audio Labs Pages”). This Privacy Notice applies to all the PII that Absolute Audio Labs collects when you interact with Absolute Audio Labs, such as when you visit our websites, when you use the products or services offered by Absolute Audio Labs, when you purchase products of Absolute Audio Labs, when you subscribe to newsletters, when you contact customer support etc.

This includes, without limitation, all online and offline collections of all types of personally identifiable information.

By accessing and using the Absolute Audio Labs website following such update, you indicate that you have read and agree to the updated terms and conditions of the Absolute Audio Labs Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Website.

Who we are

We are Absolute Audio Labs B.V. and located at Mozartlaan 27c, 1217CM Hilversum, the Netherlands. Our website address is: Our Founder and CEO is Aernout Arends.

We at Absolute Audio Labs, (“Absolute Audio Labs”, “Absolute Audio Labs B.V.”, “we”, “our”, or “us”) very much respect your privacy, are committed to protecting it and want you to be informed about the ways we protect, use and share the information that we collect.

Why we ask you to share your Personally Identifiable Information

Absolute Audio Labs does not require Website users or visitors to provide Personally Identifiable Information to view the Content in the Website or to browse the different sections of the Website. PII is information that identifies an individual including full name, postal address, photograph, e-mail address and/or telephone number. Absolute Audio Labs may collect PII from Website users or visitors who choose to register to receive email information or updates, or other programs, features or services offered by Absolute Audio Labs (“Services”).

If you wish to correct or update certain PII, or if you no longer desire our Services or wish to delete or deactivate your account, you can contact us at

Certain areas of the Website, as well as third party websites linked to or accessible from this Website, may have different privacy policies and practices. These third parties, and not Absolute Audio Labs, are responsible for the privacy practices of non- Absolute Audio Labs websites, or channels or areas of the Website that are operated by third parties, including but not limited to applications and/or features provided by third parties.

We may ask you to share your personally identifiable information with us for purposes including, but not limited to:

  • Buying Absolute Audio Labs products online;
  • Activating or registering certain products or enhancing functionality;
  • Receiving information about Absolute Audio Labs products and services;
  • Participating in Absolute Audio Labs online communities, including our social media channels/pages and blogs;
  • Storing your preferences for future interactions and communications from Absolute Audio Labs;
  • Helping us to develop products and create campaigns that are designed around you, optimize customer services and continuously improve our websites;
  • Helping us to improve products and services, and allowing Absolute Audio Labs to keep you informed of, or involve you in testing of, new products and services;
  • Resolving consumer and/or product issues;
  • Receiving personalized messages, special offers and advertisements that are relevant to your personal interests, based on the information you have shared with us and on the information we have collected through cookies or similar techniques regarding your use of the Absolute Audio Labs websites/social media/blogs.

We generally process your PII only for those purposes that we have communicated with you. If we use it for other (closely related) purposes, additional data protection measures will be implemented if required by law.

Type of Personal Data we may collect

When you interact with Absolute Audio Labs, a product or interacting with Absolute Audio Labs via our Absolute Audio Labs Pages (e.g. “like us on Facebook”), we may ask for or receive certain information, such as:

  • Your name;
  • Your email address;
  • Your telephone number;
  • Your social media profile;
  • Your gender;
  • Your age;
  • Information about the products you’ve purchased;
  • Your usage of and activities on our Absolute Audio Labs Pages;
  • Your interests; and
  • Other information related to your online behavior.

Also, depending on the choices you have made regarding your settings on various social media sites, and your settings on our Absolute Audio Labs Pages, certain information may be shared with Absolute Audio Labs about your online activities and social media profiles (e.g. interests, marital status, gender, user name, photo, comments you have posted etc.).

In addition, we may collect information via cookies or similar techniques, including, but not limited to:

  • Your IP address;
  • Your cookie ID;
  • Your web browser;
  • Your location;
  • The web pages you visit on our websites;
  • The advertisements you’ve viewed or clicked through;

Different ways we collect your Personal Identifiable Information

You can share your PII with Absolute Audio Labs in several ways, including, but not limited to:

  • Registering a purchase;
  • Your communications with Absolute Audio Labs. These can be product- or service-related, and may include the contents of your questions to us, or requests you addressed to us;
  • Communicating with one of our Absolute Audio Labs Customer Care representatives by email or in writing;
  • Ordering a product;
  • Participating in a promotion, game or competition;
  • Participating in a social media activity related to a Absolute Audio Labs promotion (for example clicking “like” or “share”);
  • Asking to receive messages on your mobile phone/device;
  • Subscribing to a Absolute Audio Labs newsletter;
  • Sending us a completed reply card, included with your Absolute Audio Labs product;
  • Voluntarily participating in product testing or surveys;
  • Social sign-on (using your Facebook or LinkedIn credentials, for example, to create an account or log on);
  • When using Absolute Audio Labs connected products and/or Apps, you may be asked whether you wish to share data with Absolute Audio Labs (e.g. share your usage data or your location data);
  • Cookies placed on your computer or mobile device when you visit our websites;
  • Social Listening: Absolute Audio Labs may search the Internet for relevant and publicly available content and use it to improve its products or services, resolve consumer issues and provide targeted marketing.

When you send email or other communications to Absolute Audio Labs, we may retain these communications to process your inquiries, respond to your requests and improve our services.

Absolute Audio Labs may also obtain your PII if you are a customer of an Absolute Audio Labs partner. PII may also reach us when we purchase another company of which you are a customer. If you do not want Absolute Audio Labs to use your PII that has not been provided by you, you may let us know at any time by contacting us at

Sharing your Personally Identifiable Information with others

We may share your PII with service providers, business partners and other third parties, in accordance with applicable law.

For example, Absolute Audio Labs may sell you a product or offer you a service in a joint marketing effort with another company (Business Partner). We will let you know that such a relationship exists and who these companies are prior to processing your data for such joint marketing efforts.

If we are required by law to obtain your consent, or otherwise believe that your consent is appropriate in the circumstances, we will obtain your consent before we share your PII.

The agreements with these Business Partners will limit the purposes for which your personal data can be used and disclosed, and will require your personal data to be adequately safeguarded.

Absolute Audio Labs will disclose PII only in conformance with this Privacy Notice and/or when required by law.

From time to time, Absolute Audio Labs may sell a business or a part of a business to another company. Such a transfer of ownership could include the transfer of your personal data directly related to that business to the purchasing company.


When registering for our Services, you may receive occasional email updates from Absolute Audio Labs. Such updates can include a newsletter or other notifications in relation to the Website or products. We provide you with the opportunity to ‘opt out’ of having your PII used for such purposes when we ask for this information. For example, if you no longer wish to receive our email updates, you may opt out of receiving them by following the instructions included in each update.

We encourage you to keep your personal settings and personal information complete and current.

Your further choices

We want to know you better so we can serve you better while at the same time respecting your choices about how we use your personally identifiable information.

Your personal identifiable information may be transferred from your home country to other Absolute Audio Labs companies, in different locations around the world, which may communicate with you about Absolute Audio Labs products, services or special offers that you may be interested in. If local law requires it, we will ask for prior consent to transfer your personal data outside of your geographic region.

If you do not want us to send you personalized offers or information, you can let us know by checking the appropriate box on the registration form or reply card, or by selecting “opt-out” on emails you receive.

Where local law requires it, we will ask you to “opt-in” or affirmatively consent to the processing of your personal identifiable information. For example, where local law so requires, we will only send you newsletters if you have subscribed to them. Similarly, where local law so requires, we will ask you to “opt-in” before using sophisticated profiling techniques.

Because Absolute Audio Labs sells thousands of products in hundreds of countries, you may have previously provided us with your PII through reply cards, via our call centers or in some other manner. Your decision not to register now will not affect the personal identifiable information you have already provided to Absolute Audio Labs. Of course, you will always have the option to unsubscribe from any targeted communication from Absolute Audio Labs or change your personally identifiable information.

Do Not Track Signals

Absolute Audio Labs takes privacy and security very seriously, and strives to put our website users first in all aspects of our business. Absolute Audio Labs utilizes cookies to help you to get the most out of the Absolute Audio Labs Pages.

Please be aware that Absolute Audio Labs currently does not make use of a technical solution that would enable us to respond to your browser’s ‘Do Not Track’ signals. In order to manage your cookie preferences, however, you may alter the cookie settings in your browser settings at any time. You may accept all, or certain, cookies. If you do disable our cookies in your browser settings, you may find that certain sections of our website(s) will not work. For example, you may have difficulties logging in or making online purchases.

You can find further information on how to alter your cookie settings for the browser that you use from the following list:

On the Absolute Audio Labs pages, Flash cookies may also be used. Flash cookies may be removed by managing your Flash Player settings. Depending on the version of Internet Explorer (or other browser) and media player you use, you may be able to manage Flash cookies with your browser. You may manage Flash Cookies by visiting the Adobe website. Please be aware that restricting the use of Flash Cookies may affect the features available to you.

Aggregated or anonymized information

Absolute Audio Labs collects within the operation of the Website anonymized as well as aggregated information, which does not identify you personally. Such anonymized or aggregated information may be used in any way, including by posting, disseminating, transmitting or otherwise communicating or making it available to any other third party.

Social media

When you participate in various social media forums like Facebook, Twitter, etc., you should be familiar with and understand the tools provided by those sites that allow you to make choices about how you share the PII in your social media profile(s).

Absolute Audio Labs is bound by the privacy practices or policies of these third parties, so we encourage you to read the applicable privacy notices, terms of use and related information about how your PII is used in these social media environments.

Also, depending on the choices you have made regarding your settings on various social media sites (and/or in combination with your settings on the Absolute Audio Labs pages), certain PII may be shared with Absolute Audio Labs about your online activities and social media profiles (e.g. interests, marital status, gender, user name, photo, comments and content you have posted/shared etc.).

Linking to other websites

During your online journey across Absolute Audio Labs websites, you may encounter links to other websites for your convenience and information. These websites may operate independently from Absolute Audio Labs, and may have their own privacy notices, statements or policies. We strongly suggest that you review them to understand how your PII may be processed in connection with those sites, as we are not responsible for the content of non-Absolute Audio Labs-owned or -managed sites, or the use or privacy practices of those sites.


Absolute Audio Labs may store your PII in a cloud. This means that your PII may be processed on behalf of Absolute Audio Labs by a cloud service provider and could be stored in different locations around the world. Absolute Audio Labs makes use of organizational and contractual measures to protect your PII and to impose similar, but in no way less restrictive, requirements on our cloud services providers, including requirements that your PII be processed exclusively for the purposes mentioned above.

If you are a resident in a jurisdiction where transfer of your personal information to another jurisdiction requires your consent, then you provide your express and unambiguous consent to such transfer.

How we protect your personal data

We recognize and take seriously our responsibility to protect the personal information you entrust to Absolute Audio Labs from loss, misuse or unauthorized access. Absolute Audio Labs uses a variety of security technologies and organizational procedures to help protect your personal informationa. For example, we implement access controls, use firewalls, secure servers and we encrypt certain types of data, such as financial information and other sensitive data. No method of transmission over the Internet, or method of electronic storage, is absolutely secure. Therefore, while we strive to use commercially acceptable means to protect and secure your Personally Identifiable Information, we cannot guarantee and you cannot reasonably expect that the Website will be immune from any wrongdoings, malfunctions, unauthorized interceptions or access, or other kinds of abuse and misuse. If you have any questions about security on the Website, you can contact us at

Special information for parents

While Absolute Audio Labs websites are not generally targeted at children under the age of 16, it is Absolute Audio Labs’ policy to comply with the law when it requires parent or guardian permission before children’s information is collected, used or disclosed.

Absolute Audio Labs strongly recommends that parents take an active role in supervising the online activities of their children.

Data Retention

We may delete your Personally Identifiable Information from our systems or anonymize it if we deem it no longer necessary for our reasonable business needs.

Changes to this privacy notice

The services that Absolute Audio Labs provides are always evolving and the form and nature of the services that Absolute Audio Labs provides may change from time to time without prior notice to you. For this reason, we reserve the right to change or add to this Privacy Notice from time to time and will post any material revisions on our websites.

We will post a prominent notice on our privacy notice page to notify you of any significant changes to this Privacy Notice, and will indicate at the top of the notice when it was most recently updated. We encourage you to check back often to review the latest version.

The new Privacy Notice will be effective upon posting. If you do not agree to the revised notice, you should alter your preferences, or consider stopping using the Absolute Audio Labs pages. By continuing to access or make use of our services after the changes become effective, you agree to be bound by the revised privacy notice.

If you have any questions or concerns about this Privacy Policy, please contact us by email at or write to us at:

Absolute Audio Labs B.V.
Attn: Legal Department, Privacy Policy Issues
Mozartlaan 27c
1217CM Hilversum
The Netherlands