PYOUR Audio Support

On this page you will find all you need for Support on your PYOUR Audio products. The manual and Frequently Asked Questions (FAQ) below will help you understand and operate your product. If you encounter any problems with the hardware of your headphones, please consult the support pages of Parrot: http://www.parrot.com/uk/support

Product manuals

The following manuals are available for downloading:

Frequently Asked Questions

  • What is the difference between the PYOUR Audio app and the PYOUR Audio PRO app?

    PYOUR Audio PRO is an app for professional in-store use. It will not work with a normal Parrot ZIK2.0 or ZIK3 headphone. (This app has a red app icon with "PRO" written in it). Look for the regular PYOUR Audio app to get your personal sound experience! (This app has an orange app icon).

  • Can I connect my headphones via Bluetooth to my HiFi stereo set or television?

    Yes! You can. The easiest way to do so is if your HiFi-set or TV has a built in Bluetooth transmitter. Please refer to the respective user manual for instructions. If your HiFi-set or Bluetooth transmitter does not have a built in Bluetooth transmitter, then you can purchase an external one. You have a choice of a variety of brands and products, but we have tested one that we particularly like: the Bluetooth 4.1 transmitter from TaoTonics (https://www.taotronics.com/taotronics-tt-ba07-bluetooth-4.1-transmitter-receiver-aptX.html).

  • What is dB(A)?

    dB(A) is the most common way of describing an environmental sound level or sound pressure level. The measured dB values over various octave bands are corrected with a so called ‘A-weighting‘. This A-weighting corrects the sound pressure for the sensitivity of the human ear. By arithmetically adding a table of values to the measured sound pressure level, a single value is obtained that describes the environmental sound. This value is provided in ‘dB(A) or dBA.

  • Why limit sound exposure?

    Exposure to loud sound can permanently damage your hearing. The longer and more often you are exposed to loud sound, the more likely you are to damage your hearing. Guidelines for maximum exposure level and duration can be provided with some reserve. Do bear in mind that they’re guidelines and many personal factors can play a role in obtaining hearing loss. After reaching maximum exposure times, it is always best to give the ear rest to recover.

  • Does the dB(A) measurement provide a reliable number for hearing protection?

    dB(A) is a standard that represents the sound pressure level of an entire sound signal. When the signal spreads over a wide frequency range such as when you’re listening to music, this is a reliable number. However, if in a sound signal a smaller number of frequencies provide peaks at high sound levels, it is advised to reduce the listening volume considerably and not rely on the dB(A) value alone to judge listening volume and duration. Therefore, if you suffer from hearing loss and you have a compensation in terms of hearing aids, equalization etc, you are advised to reduce exposure to sustained noise below the provided guidelines. Lastly, if you are younger than 18, you are advised to limit exposure to high sound levels at all times.

  • How long can I listen to which sound level?

    There is not one answer to the question. Some people are more sensitive to high volumes than others and more susceptible to hearing damage. For healthy adults, the industry standard is that up to 75 dB-A, one is unlikely to damage his hearing. Above this level the advised maximum exposure duration before permanent hearing damage occurs is reduced by a logarithmic scale. At 80 dBA, exposure should be limited to 24 hours at all times. 85 dBA: 8 hours maximum 88 dBA: 4 hours maximum 91 dBA: 2 hours maximum 94 dBA: 1 hour maximum 97 dBA: 30 minutes maximum 100 dBA: 15 minutes maximum 105 dBA: 5 minutes maximum In addition to these guidelines it is again to be noted that if you are a youngster and/or you suffer from hearing loss and you have a compensation in terms of hearing aids, equalization etc, you are advised to reduce exposure far below the provided guidelines.

  • Should I go see a hearing physician?

    In case of any suspected hearing damage, you are advised to go see a trained physician for further diagnosis. Only a trained physician with dedicated testing equipment in a dedicated environment can provide you with an official diagnosis of suspected hearing loss.

  • What does Hearing Optimization do?

    Listening to music if you have some form of Hearing loss is like listening to a bad mix. Hearing Optimization allows you adapt the sound of your music to your hearing ability. You can determine your hearing ability with the on-board hearing test (or enter an audiogram from a physician) and have the application determine how so adjust the settings to let you experience music as it is meant to sound!

  • How accurate is my Audiogram?

    The results of the Hearing Test provide a good indication of your hearing. It has been calibrated by a leading University Medical Center in the Netherlands. As the equipment is dedicated to this purpose, it provides more reliable results than many other non-certified hearing tests. However, many factors influence the results of a hearing test, including recent sound exposure, fatigue, environmental noise and your input.

  • What does SSH do?

    The Single Sided Hearing screen allows you to mix left and right signals into 1 mono signal and adjust the volume balance between your left and right ear.

  • Which functions are available in Flight Mode?

    Flight mode is designed to provide maximum comfort while optimizing battery life. Therefore, noise cancellation will be set to max settings and you can continue to enjoy music via the jack cable. The advanced functions of PYOUR Audio will not be available in flight mode. For technical reasons, the Hearing Optimization functions will also not be available. The only filtering that will be applied is a PEQ setting.

  • I hear an incoming call, but when I answer I don't hear the voice. How can I fix this?

    On iPhone, go to Settings / General / Accessibility / Call audio routing and select "Bluetooth-headset".

  • Why is there a delay in sound?

    This setting only affects the delay when using Bluetooth. The Bluetooth connection inhibits a delay that is approximately 40ms. Adding a delay improves the signal stability and provides a better audio quality. You can change the delay setting to adjust for signal stability and for synchronization with videos.

  • I experience an audio delay, even when I’m using a cable. How can I minimize this?

    The processing of a sound signal induces a minimal audio delay. In some situations, for instance when playing an electronic instrument, the delay may be noticeable to the user. If you wish to further reduce the delay, you must set your headphones to Flight Mode via the Menu on the Main Dashboard. Do note however that in Flight Mode, only a limited number of audio options will be available.

  • How can I control the outside noise and how well I hear my voice during phone calls?

    In the Menu on the Main Dashboard you will find a feature Call Mode. You can choose whether you prefer to cancel outside noise during phone calls or better hear your voice and surrounding sounds.

  • Why does music stop playing when I remove my headphones?

    The headphones are equipped with a presence sensor in the right hand ear cup. When you remove your headphones from your ears, it will pause the music playback. You can switch off the presence sensor in the Menu on the Main Dashboard.

  • How do I reset my Parrot ZIK?

    In case you encounter unexpected behavior that you cannot solve, please reset your Parrot ZIK headphones by removing the cover on the left earpiece and removing the battery. Wait 10 seconds and then place the battery and the cover back and start up the ZIK.

  • The bluetooth is connected but the app won't connect to the ZIK. What do I do?

    Please reset the Bluetooth connection by un-pairing your ZIK and pairing it again. Then restart the app.

  • The app freezes. What do I do?

    If the app seems to freeze, it is likely that it doesn't receive any communication from the ZIK. Turning the ZIK off and back on will usually solve this issue. If the issue comes back, you are advised to restart your phone or tablet. If you have many processes running on your device, it may slow down the communication with the ZIK and cause an error.

  • I want to downgrade my ZIK3 back to 3.07. How do I do that?

    Even though the full functionality of the Parrot ZIK3 and the Parrot ZIK app is supported in firmware 3.08, you can downgrade to 3.07 by following these directions (Do note that this firmware does not support PYOUR Audio functionality): https://community.parrot.com/t5/Zik-3-0-Knowledge-Base/Software-Update-Process/ta-p/116381

  • I want to downgrade my ZIK2.0 back to 2.05. How do I do that?

    Even though the full functionality of the Parrot ZIK2.0 and the Parrot ZIK app is supported in firmware 2.06, you can downgrade to 2.05 by following these directions (Do note that firmware 2.05 does not support PYOUR Audio functionality): https://community.parrot.com/t5/Zik-2-0-Knowledge-Base/Software-Update-Process/ta-p/116386 N.B: the process to connect your Zik 2 to your computer is slightly different than described on the Parrot page. First turn on your ZIK, then press and hold the power button and plug in the USB cable while still holding the power button. You can now let go of the power button. The Power LED should now be red, blinking quickly. The rest of the process is unchanged.